Before You Submit A Ticket

To help speed along your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help make the entire process more efficient. It’s very important and we ask that everyone who posts follow these steps.

Please Check The Following Before You Create A Ticket

• Make sure you are running the of your theme and the latest version of WordPress.
• Always check the Important Update Information first/see the log.
• Check our Documentation and Knowledge base for the answer to your question.
• Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
• If you cannot find the answer to your question, fill out this form and our support team will help.